Frequently Asked Questions

Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our website or directly on the carrier's website. You can also log into your account and view the order status under 'My Orders'.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us within 1 hour of placing it. After that, the order may have already been shipped. Once shipped, you'll need to wait for delivery and then initiate a return.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Klarna (Pay Later, Pay in 3), Bancontact, iDEAL, Sofort, and bank transfer. All payments are processed securely through our encrypted payment system.

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Our payment processing is PCI-DSS compliant, and we never store your complete credit card details on our servers.

Shipping is FREE on all orders over €150. For orders under €150, shipping costs vary by destination: Western Europe €9.90, Southern Europe €12.90, Northern Europe €14.90, Eastern Europe €14.90, and United Kingdom €19.90.

Delivery times depend on your location. Western Europe: 2-4 business days. Southern & Northern Europe: 3-5 business days. Eastern Europe: 4-7 business days. United Kingdom: 5-8 business days. Orders placed before 2:00 PM CET are usually shipped the same day.

Yes! We ship to all EU countries, the United Kingdom, Norway, and Switzerland. For shipping to other countries outside Europe, please contact our customer service team for a custom quote.

Currently, we operate as an online-only store and don't have a physical pickup location. All orders are shipped directly to your specified delivery address.

We offer a 100-day return policy. If you're not satisfied with your purchase for any reason, you can return unused items in their original packaging within 100 days of delivery for a full refund or exchange.

Log into your account, go to 'My Orders', select the order, and click 'Return Items'. Choose the items you want to return, print the prepaid shipping label, and drop off your package at any authorized shipping location. You can also email [email protected] for assistance.

Yes, returns are free within the EU. We provide a prepaid return shipping label for all returns. For customers in the UK and Switzerland, a small return shipping fee may apply due to customs requirements.

Once we receive your return, we'll process it within 3-5 business days. Refunds are issued to your original payment method. Depending on your bank or card issuer, it may take an additional 3-7 business days for the refund to appear in your account.

Yes, every Niu Paris product is formulated and manufactured in our own Parisian laboratory. We control every step of the production process and never source from third-party manufacturers.

Each product page specifies which skin types it's best suited for. Many of our products, especially our serums and cleansers, are formulated for all skin types. If you're unsure, contact our beauty experts for a personalised recommendation.

Absolutely. Niu Paris is 100% cruelty-free. We never test on animals and none of our ingredient suppliers conduct animal testing. Many of our products are also vegan — look for the vegan badge on product pages.

We offer a 30-day return policy on all products. If a product doesn't suit your skin, return it within 30 days for a full refund. We recommend doing a patch test with any new skincare product before full application.

Visit our Skin Type Guide page for detailed recommendations based on your skin type. You can also contact our beauty experts who will help you find the perfect products for your specific needs and concerns.

Click the 'Account' icon in the header and select 'Create Account'. Fill in your email address, create a password, and you're all set. Creating an account lets you track orders, save addresses, and access exclusive member offers.

Click 'Account', then 'Sign In', and select 'Forgot Password'. Enter your email address and we'll send you a password reset link. The link expires after 24 hours, so be sure to use it promptly.

Log into your account and go to 'Account Settings'. From there, you can update your personal information, change your password, manage saved addresses, and update your newsletter preferences.

Yes, you can checkout as a guest without creating an account. However, creating an account gives you benefits like order tracking, faster checkout with saved addresses, wish lists, and access to exclusive member discounts.